Standard delivery takes 5–9 business days from the moment your order is dispatched. Orders are usually processed within 1–2 business days of being placed.

Delivery times exclude weekends and public holidays. During sale periods and holiday season, processing can take slightly longer.

Standard delivery is free on all orders over $100. Below that, a flat rate is calculated at checkout before you pay.

We currently ship across the United States, including Alaska, Hawaii and Puerto Rico.

As soon as your order leaves our facility you will receive a shipping confirmation email with a tracking number and a link to follow your parcel.

Tracking can take up to 48 hours to show its first scan. If the link shows no movement in that window, the label has been created but the parcel has not yet been collected by the carrier — this is normal and no action is needed.

Yes, we can deliver to PO Boxes and parcel lockers. Please make sure the address is entered exactly as issued by your provider, including any box or unit number.

Most carriers will leave the parcel in a safe place or with a neighbour. If they can't, they'll leave a card with instructions to rearrange delivery or collect from a local depot.

Parcels are usually held for a limited period before being returned to sender, so we recommend acting on the card as soon as you receive it.

No. All taxes and duties are included in the price you pay at checkout. You will not be asked for anything extra on delivery.

You have 30 days from the date of delivery to request a return. Items must be unworn, unwashed and in their original condition, with all tags and hygiene seals still attached.

For hygiene reasons, the following cannot be returned once the hygiene seal has been removed:

• Thongs, G-strings and briefs
• Swimwear bottoms
• Hosiery, stockings and tights

This does not affect your rights if an item arrives faulty or incorrect.

Email us with your order number and which items you'd like to return, and we'll send you the return instructions and address within one business day.

Please don't send anything back before contacting us — returns received without prior notice can take significantly longer to process.

Return shipping is at your own cost, unless the item arrived faulty, damaged or incorrect — in those cases we cover it entirely.

Yes. If you need a different size or colour, contact us with your order number and the size you'd like instead. If the item is in stock we'll arrange the exchange directly.

If you received the wrong size or a faulty item, we'll send the replacement at no additional cost and cover the return shipping.

Once your return arrives with us we aim to process it within 3–5 business days. You'll receive an email confirming the refund has been issued.

After that, it can take a further 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer.

Please return each order separately, in its own parcel. Combined returns are easy to mismatch and often delay the refund on one or both orders.

We're sorry — that shouldn't happen. Send us a photo of the fault along with your order number and we'll sort it straight away, either with a replacement or a full refund, whichever you prefer.

You won't be asked to pay return shipping on a faulty item.

Contact us with your order number and a photo of what arrived. We'll send the correct item at no extra cost and arrange collection of the wrong one.

Orders with several items are sometimes dispatched in separate parcels, so the rest may still be on its way. Check your shipping confirmation to see whether more than one tracking number was issued.

If everything was due to arrive together and something is missing, let us know your order number and which item is absent.

First, please check around your property, with neighbours, and any safe place the carrier may use. Parcels are occasionally scanned as delivered a few hours before they physically arrive.

If it hasn't turned up after 48 hours, contact us with your order number and we'll open an investigation with the carrier.

Get in touch as quickly as you can with your order number and what needs changing. If the order hasn't been dispatched yet we can usually update the address or size, or cancel it entirely.

Once an order has left our facility we're unable to make changes, but you can still return it under our normal policy.

It's at the top of your order confirmation email and begins with a hash, for example #1024. It also appears on your shipping confirmation.

Every product page has a Size Guide link next to the size selector, showing the exact chart for that item. You'll also find every chart on our Size Guide page.

If you're between sizes, we generally recommend sizing up in tailoring and knitwear, and staying true to size in everything else.

Use a soft tape measure, over unpadded underwear, and keep the tape level and snug without pulling tight.

• Band: around your ribcage, directly under the bust
• Bust: around the fullest part of the bust
• Waist: around the narrowest part of your waist
• Hips: around the fullest part, roughly 20cm below the waist

Sister sizes are bra sizes with the same cup volume but a different band. If a bra fits in the cup but the band feels too tight, go down a cup letter and up a band size — a 34D becomes a 36C. If the band is too loose, do the reverse: a 34D becomes a 32DD.

S+ is a size between S and M, made for those who need a little more room in the bust without going up a full size everywhere else.

Clothing and sleepwear run from XS to 3XL. Bras run from a 28 to a 40 band, in cups A through G. Not every style is produced in every size — the size selector on each product page shows exactly what's available for that item.

• Hand wash cold, or machine wash on a delicate cycle at 30°C
• Use a lingerie bag to protect the shape and hardware
• Do not tumble dry — reshape and dry flat, away from direct heat
• Do not bleach, and never iron directly onto lace
• Fasten hooks before washing so they don't snag other items

Rinse in cold water immediately after use to remove chlorine, salt and sun cream, then dry flat in the shade.

Avoid wringing, tumble drying, and sitting on rough surfaces, all of which damage the fabric quickly.

Wash knitwear inside out on a cool, gentle cycle and dry flat to keep its shape. Never hang knitwear to dry — the weight of the water stretches the shoulders.

Any specific instructions for a garment are listed under Care Instructions on its product page.

We accept all major credit and debit cards, along with the express wallets shown at checkout. Every transaction is encrypted and processed securely — we never see or store your card details.

A pending charge means your bank has reserved the amount but the payment hasn't completed. If the order didn't go through, that hold is released automatically, usually within 3–5 business days.

If you see a pending charge but no order confirmation email, contact us before trying again so we can check whether the order was created.

Codes can't be added once an order is placed, but get in touch with your order number and the code you meant to use and we'll do what we can to help.

Not at the moment. It's something we're working on.

No, you can check out as a guest. Creating an account simply makes it easier to track orders and check out faster next time.

Popular sizes and colours do sell out. Restock dates vary by style, so the best way to be notified is to get in touch about the specific item you're waiting for.

Email us and we'll reply within one business day, Monday to Friday. Including your order number in the first message helps us resolve things faster.