Shipping policy

SHIPPING POLICY

Last updated: 2026/08/08

ORDER PROCESSING

All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

During sale periods, product launches and the holiday season, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.

DELIVERY TIMES

Standard delivery takes 5–10 business days from dispatch.

Business days are Monday to Friday and exclude weekends and public holidays. Delivery times are estimates provided by our carriers and are not guaranteed. They begin from the date of dispatch, not the date the order was placed.

Total time from order to delivery is therefore typically 6–12 business days.

SHIPPING RATES

Standard delivery is free on all orders over $100 USD.

For orders under $100 USD, the shipping rate is calculated at checkout based on your delivery address and is shown to you before payment is taken.

DESTINATIONS

We currently ship to addresses within the United States, including Alaska, Hawaii and Puerto Rico.

We are able to deliver to PO Boxes, parcel lockers and collection points. Please enter the address exactly as issued by your provider, including any box or unit number.

We do not currently ship internationally.

DUTIES AND TAXES

All applicable taxes and duties are included in the price you pay at checkout. You will not be asked to pay any additional charges on delivery.

TRACKING YOUR ORDER

Your shipping confirmation email contains a tracking number and a link to follow your parcel.

Tracking information can take up to 48 hours to display its first scan. During this period the shipping label has been created but the parcel has not yet been collected or scanned by the carrier. This is normal and no action is required.

DELIVERY ATTEMPTS

If you are not available when the carrier attempts delivery, they will either leave the parcel in a safe location, leave it with a neighbour, or leave a card with instructions for redelivery or collection.

Parcels held at a depot are typically kept for a limited period before being returned to sender. We recommend acting on any card left by the carrier as soon as possible.

ADDRESS ACCURACY

It is your responsibility to provide a complete and accurate delivery address at checkout.

If an order is returned to us because the address was incorrect, incomplete, or because the parcel was not collected within the carrier's holding period, we will contact you. You may choose a refund for the value of the goods, or to have the order reshipped at your own cost.

We are unable to refund original shipping charges on orders returned for these reasons.

LOST OR MISSING PARCELS

If your tracking shows the order as delivered but you have not received it, please first check around your property, with neighbours, and in any safe place your carrier commonly uses. Parcels are occasionally scanned as delivered a short time before they physically arrive.

If the parcel has not appeared after 48 hours, contact us with your order number and we will open an investigation with the carrier.

Carrier investigations can take up to 10 business days to conclude. We will not be able to issue a replacement or refund until the investigation has been completed.

DAMAGED PARCELS

If your parcel arrives visibly damaged, please photograph the packaging before opening it where possible, and contact us with your order number and the images. We will resolve this at no cost to you.

SPLIT SHIPMENTS

Orders containing multiple items may occasionally be dispatched in more than one parcel. Where this happens, you will receive a separate tracking number for each parcel. No additional charge is made for split shipments.

CONTACT

If you have any questions about this Shipping Policy, contact us at support@goloungewear.com.